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AI-Driven Virtual Experiences for Healthcare and Life Sciences

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Our privacy-safe SaaS platform utilizes medically-trained natural language processing and contextual artificial intelligence to transform conversations into highly-personalized interactions via intelligent agents.

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The New Standard for Interacting with Patients, Consumers and Health Care Providers

User Experience

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Website

  • Easy to build

  • Difficult to navigate

  • Hard to find information

  • Not always searchable

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Click to Chat

  • Popular interface

  • "Ask” instead of "search"

  • Long wait times

  • Script-driven

Chatbot
Chatbot

  • Intuitive interface

  • Basic Q&A

  • Menu-button driven

  • Restrictive Experience

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Conversational AI

  • Intuitive experience

  • Detects intent signals

  • Capable of self-learning and adaptation

  • Understands complex, medically-nuanced language

  • Human-like dialogue

 

The conversationHEALTH platform can be deployed for scientific communications, medical affairs, commercial operations and patient support to enable greater accessibility, improved responsiveness and better outcomes.

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Augment and Virtualize Commercial Teams
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Scale and Amplify Medical Affairs
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Extend and Magnify Medical Information
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Enhance and Accelerate Patient Programs
 

TO BE CLEAR, WE ARE NOT A CHATBOT



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NOT ALL CONVERSATIONAL AI IS CREATED EQUAL
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Patients and health care professionals alike trust it for good reason.

Our conversational AI platform has a 97% accuracy rate.

 

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As the partner of choice for 170 global brands to power 1 billion conversations, we’re transforming the way the pharmaceutical industry engages with physicians, patients, and consumers.
 

Medical NLP Engine 


The technology foundation for automating conversational AI at scale:

  • Clinically-trained NLU and NLG

  • Intent Recognition

  • Supervised Machine Learning

  • Text, TTS and ASR Handling

  • PII and PHI Scrubber

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Conversation Designer 


The cornerstone of human-centered design and the conversational experience.

  • Low Code/No Code

  • Muli-Language Translation

  • UI-UX Configuration

  • Rapid Prototyping and Testing

  • Integration with Next Best Action

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MLR Governance Engine 


Assign business rules to every intent for a superior and compliant user experience.

  • Adverse event and product complaint configurations.

  • Escalation to call center, live chat or human.

  • Automate responses from approved sources and assign local regulatory requirements.

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NLU Training Data


Structured conversational intelligence to assure the highest accuracy.

  • Disease-Product Master Taxonomy for 45 Therapeutic Areas

  • Over 1 Billion HCP and Patient Conversations and Intent Signals

  • Multi Language Semantic Reasoning

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Performance Dashboard


Gauge real time conversational effectiveness, efficiency and outcomes.

  • Descriptive Analytics

  • Conversation Distribution

  • Content Utilization

  • Transcription

  • Satisfaction Scoring

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We Don't Just Rely on Our Technology. 
Conversational Experience Is Always Front and Center.

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JUST A FEW OF OUR CLIENTS

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WHAT OUR CLIENTS ARE SAYING

With conversationHEALTH, you’re having a conversation that is very specific, and you’re also getting a lot of insights back. You can’t neglect the always-on aspect – it’s important to fulfill a conversation all the time.
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Phillipe Kirby
Digital Capabilities & Analytics Lead
conversationHEALTH is really enabling that empathetic and personal voice to reach certain customers, whether it be patients or providers.
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John Baylor
VP Innovation and Strategy
A lot of our customers expect online engagement to be conversational. Instead of stopping an engagement abruptly, why don't we make it conversational so we can help them navigate our content and answer any follow-up questions they have? Making the transition between medical education and information content seamless was also one of the biggest drivers for us choosing conversationHEALTH.
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Tommy Kok Annefeldt
Associate Director Third Party Digital Media and Innovation
 

WHAT OUR CLIENTS ARE SHARING

MM&M: Using Conversational AI to Transform HCP and Patient Engagement Today

WATCH NOW

john-baylorJohn Baylor
Innovation and Strategy at Astellas Pharma US

 

ben-massinghamBen Massingham
VP Head of Transformation and Innovation at Novartis Canada

MM&M: Self-service capabilities to drive commercial and scientific engagement and support prescribing behavior

WATCH NOW

M-BridenbakerMichelle Bridenbaker
Global Medical Information & Medical Operations Expert

 

S-GweeShwen Gwee
VP and Head of Global Digital Strategy at BMS

NEXT Pharma Summit: Conversational AI – Powering the Next Horizon of Pharma Customer Engagement

WATCH NOW

wagdy_youssefWagdy Youssef
Senior Director US Medical Communication, Medical Information, Publication & Digital Transformation, Bayer

 

DO YOU WANT TO LEARN MORE?

Discover how conversationHEALTH enables the world’s leading healthcare and life sciences companies to create AI-driven virtual experiences that exceed customer expectations. Purpose-built by industry for industry, the conversationHEALTH platform can be deployed for scientific communications, medical affairs, commercial operations and patient support to enable greater accessibility, improved responsiveness and better outcomes. We’re the partner of choice for 170 global brands to power 1 billion conversations that are transforming the way the pharmaceutical industry engages with physicians, patients, and consumers. Find out why. Find out now.

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