Extended access, as up to 40% of interaction occurs weeknights and weekends
Create AI-driven virtual experiences that exceed customer expectations
Have Near Human Conversations with Patients, Consumers And Health Care Providers
conversationHEALTH is the Standard for Augmenting Commercial Teams
Understands complex inquiries using a medical-specific training data set and taxonomy
Engages in near-human MLR-compliant conversations monitored and captured in an system of record
Recognizes and differentiates between on and off-label queries as well as multiple indications
Fully scalable functionality across portfolios, markets and languages 24/7/365, with zero wait
Leverages a policy engine to triage and trigger escalation to a contact center, MSL or field rep
Provides automatic AE/PQC identification and handling and feeds the appropriate system of record
Improve Customer Experience, Assure Compliance and Reduce Costs
Virtualize Personal Promotion to Optimize Audience Activation
Augment Field Reps to Drive Velocity, Engagement and Impact
Provide on demand access 24/7/365 with zero wait
Triage interactions for escalation to a human
Detect adverse events and product quality complaints
Solutions At A Glance
The conversationHEALTH Medical Information Agent
Offer healthcare providers, patients and consumers MLR compliant, near-human interactions covering conditions, diagnostics and products at their moment of need, as well as automatically detect adverse events and product quality complaints. With increased information access on demand without wait, user experience and customer satisfaction level soar, thus reducing contact center traffic and costs.
The conversationHEALTH Marketing Agent
Drive conversion with a user experience beyond the typical brand.com website, by engaging physicians and patients with virtualized personal promotion utilizing conventional programmatic advertising and audience activation strategies. Discuss conditions, diagnostics and products, as well as beyond the pill programs at their moment of need, while providing intelligent escalation to a contact center agent or sales representative.
The conversationHEALTH Sales Agent
Provide prescribers dynamic, human-like interactions that are 100% compliant when a field rep is not available or required, and provide on demand push/pull conversations covering product, condition and diagnostics, as well as self-services including remote detailing, adverse events reporting and escalation to a sales representative or medical science liaison. Exceed customer experience with “see”, “low see” or “no see” healthcare providers to increase rX volumes.
On Demand Services at the Moment of Need
Our privacy-safe system of engagement utilizes medically-trained natural language understanding and supervised generative AI to create near-human highly-personalized interactions with healthcare providers, patients and consumers.
Disease interception and diagnostic Information
On/off-label indications and use recommendations
Dosage and efficacy
Safety and side effects
Toxicology and interactions
Clinical studies and pharmacology
Monitoring and laboratory tests
Adverse event reporting
Contact center, MSL and sales rep escalation/requests
E-detailing and sampling ordering
Coverage and cost savings
Beyond the pill programs
Customers Require 24/7/365 Access to Medical Information
HCPs, patients and consumers expect to find answers to questions at their moment of need with zero wait time
Realtime Support Through Self-Service
Behavioral Changes Impacting Engagement
Frustration with content delivery
63% of consumers dissatisfied with availability and delivery of content via a conventional static website
80% of HCPs don’t believe they obtain the correct medical support
Preference for digital front door
46% of analog natives expect online sources that are easily searchable using natural language
90% of digital natives desire ingestible and digestible journey-driven experiences
Remote interactions not ideal
56% of HCPs are dissatisfied with alternatives to personal promotion (e.g. Zoom, Slack, etc.)
83% of HCPs don’t receive the information they request during interactions with field reps
On-demand everything required
70% of consumers desire digital self-service over human interactions
76% of HCPs now expect 'real-time' and ‘just for me’ experiences
Patients and Healthcare Professionals Alike Trust conversationHEALTH for Good Reason
prefer our Conversational AI Agent over human engagement
of inquires are successfully managed by our Conversational AI Agent
trust the accuracy of information obtained by our Conversational AI Agent
We Power 100 Global Brands and Over 1 Billion Conversations
What Our Clients Are Sharing
What Our Clients Are Saying
With conversationHEALTH, you’re having a conversation that is very specific, and you’re also getting a lot of insights back. You can’t neglect the always-on aspect – it’s important to fulfill a conversation all the time.
conversationHEALTH is really enabling that empathetic and personal voice to reach certain customers, whether it be patients or providers.
A lot of our customers expect online engagement to be conversational. Instead of stopping an engagement abruptly, why don't we make it conversational so we can help them navigate our content and answer any follow-up questions they have? Making the transition between medical education and information content seamless was also one of the biggest drivers for us choosing conversationHEALTH.
Do You Want to Learn More?
Discover how conversationHEALTH enables the world’s leading healthcare and life sciences companies to create personalized virtual experiences that exceed the expectations of healthcare providers. Our VirtualRep platform utilizes medically-trained natural language processing, contextual artificial intelligence and supervised machine learning to generate near-human interactions with prescribers at their moment of need. Purpose-built by industry for industry, VirtualRep augments scientific communications, medical affairs and commercial teams to enable more effective disease interception, intervention and health outcomes. As the partner of choice for 190 global brands to power over 1 billion on-demand conversations, we’re transforming the way the pharmaceutical industry engages with physicians. Find out why. Find out now.
For more information, an initial consult, a career opportunity or media request, get in touch with us.
Welcome to The Conversation
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