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Create AI-driven virtual experiences that exceed customer expectations

Have Near Human Conversations with Patients, Consumers And Health Care Providers at the Moment of Need


conversationHEALTH is the Standard for Augmenting Commercial Teams


Understands complex inquiries using a medical-specific training data set and taxonomy



Engages in near-human MLR-compliant conversations monitored and captured in an system of record



Recognizes and differentiates between on and off-label queries as well as multiple indications




Fully scalable functionality across portfolios, markets and languages 24/7/365, with zero wait



Leverages a policy engine to triage and trigger escalation to a contact center, MSL or field rep



Provides automatic AE/PQC identification and handling and feeds the appropriate system of record



Tackle the fluctuating number of medical inquires across your product lifecycle while assuring regulatory compliance and reducing contact center costs.



Move beyond traditional programmatic that points to and reimagine your advertising grounded in virtualized personal promotion for higher conversion.



Augment personal promotion and combat ”no-see” and “low see” prescribers by virtualizing common field sales activities to drive preference and rX lift.





Provide on demand access 24/7/365 with zero wait 

phone 2

iphone 3


Triage interactions for escalation to a human 

Detect adverse events and product quality complaints

phone 1-1



conversationHEALTH Solutions At A Glance



Offer healthcare providers, patients and consumers MLR compliant, near-human interactions covering conditions, diagnostics and products at their moment of need, as well as automatically detect adverse events and product quality complaints. With increased information access on demand without wait, user experience and customer satisfaction level soar, thus reducing contact center traffic and costs.



Drive conversion with a user experience beyond the typical website, by engaging physicians and patients with virtualized personal promotion utilizing conventional programmatic advertising and audience activation strategies. Discuss conditions, diagnostics and products, as well as beyond the pill programs at their moment of need, while providing intelligent escalation to a contact center agent or sales representative.



Provide prescribers dynamic, human-like interactions that are 100% compliant when a field rep is not available or required, and provide on demand push/pull conversations covering product, condition and diagnostics, as well as self-services including remote detailing, adverse events reporting and escalation to a sales representative or medical science liaison. Exceed customer experience with “see”, “low see” or “no see” healthcare providers to increase rX volumes.



On Demand Services at the Moment of Need

Our privacy-safe system of engagement utilizes medically-trained natural language understanding and supervised generative AI to create near-human highly-personalized interactions with healthcare providers, patients and consumers.


  • Disease interception and diagnostic information

  • On/off-label indications and use recommendations

  • Dosage and efficacy

  • Safety and side effects

  • Toxicology and interactions

  • Clinical studies and pharmacology

  • Monitoring and laboratory tests

  • Adverse event reporting

  • Contact center, MSL and sales rep escalation/requests

  • E-detailing and sampling ordering

  • Coverage and cost savings

  • Beyond the pill programs


Customers Require 24/7/365 Access to Medical Information

HCPs, patients and consumers expect to find answers to questions at their moment of need with zero wait time
Realtime Support Through Self-Service

Extended access, as up to 40% of interaction occurs weeknights and weekends


Easy and intuitive engagement, pathways and resolutions


Digital-front door via text and voice as the preferred channel


Behavioral Changes Impacting Engagement
Frustration with content delivery

63% of consumers dissatisfied with availability and delivery of content via a conventional static website

80% of HCPs don’t believe they obtain the correct medical support

Preference for digital front door

46% of analog natives expect online sources that are easily searchable using natural language

90% of digital natives desire ingestible and digestible journey-driven experiences

Remote interactions not ideal

56% of HCPs are dissatisfied with alternatives to personal promotion (e.g. Zoom, Slack, etc.)

83% of HCPs don’t receive the information they request during interactions with field reps

On-demand everything required

70% of consumers desire digital self-service over human interactions

76% of HCPs now expect 'real-time' and ‘just for me’ experiences



Consumers, Patients and Healthcare Professionals Trust conversationHEALTH for Good Reason


prefer our Conversational AI Agent over human engagement


of inquires are successfully managed by our Conversational AI Agent


trust the accuracy of information obtained by our Conversational AI Agent


We Power 100 Global Brands and Over 1 Billion Conversations






Geographic Regions


Therapeutic Areas



What Our Clients Are Sharing

MM&M: Using Conversational AI to Transform HCP and Patient Engagement Today


john-baylorJohn Baylor
Innovation and Strategy at Astellas Pharma US


ben-massinghamBen Massingham
VP Head of Transformation and Innovation at Novartis Canada

MM&M: Self-service Capabilities to Drive Commercial and Scientific Engagement and Support Prescribing Behavior


M-BridenbakerMichelle Bridenbaker
Global Medical Information & Medical Operations Expert


S-GweeShwen Gwee
VP and Head of Global Digital Strategy at BMS

NEXT Pharma Summit: Conversational AI – Powering the Next Horizon of Pharma Customer Engagement


wagdy_youssefWagdy Youssef
Senior Director US Medical Communication, Medical Information, Publication & Digital Transformation, Bayer


What Our Clients Are Saying

With conversationHEALTH, you’re having a conversation that is very specific, and you’re also getting a lot of insights back. You can’t neglect the always-on aspect – it’s important to fulfill a conversation all the time.
Phillipe Kirby
Digital Capabilities & Analytics Lead
conversationHEALTH is really enabling that empathetic and personal voice to reach certain customers, whether it be patients or providers.
John Baylor
VP Innovation and Strategy
A lot of our customers expect online engagement to be conversational. Instead of stopping an engagement abruptly, why don't we make it conversational so we can help them navigate our content and answer any follow-up questions they have? Making the transition between medical education and information content seamless was also one of the biggest drivers for us choosing conversationHEALTH.
Tommy Kok Annefeldt
Associate Director Third Party Digital Media and Innovation

Do You Want to Learn More?

Discover how conversationHEALTH enables the world’s leading healthcare and life sciences companies to create AI-driven virtual experiences that exceed customer expectations. Purpose-built by industry for industry, the conversationHEALTH platform can be deployed for scientific communications, medical affairs, commercial operations and patient support to enable greater accessibility, improved responsiveness and better outcomes. We’re the partner of choice for 170 global brands to power 1 billion conversations that are transforming the way the pharmaceutical industry engages with physicians, patients, and consumers. Find out how. Find out now.

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