Senior Product Owner - Voice/IVR Channel
We are looking for a Senior Product Owner - Voice/IVR Channel, an exceptional individual to help define and drive quality-focused, innovative features and enhancements to our Voice and IVR offerings.
● Bachelor’s Degree in Computer Science, Engineering, Human-Computer Interaction, or a related discipline.
● Required: Previous experience in deploying Voice Assistants on AoG, or Amazon Lex, or creating Call center voice bots via common IVR systems (Amazon Connect, Genesys PureCloud, Genesys PureConnect, Avaya, etc.)
● 4+ years of professional work experience as a Product Owner in the AI space, preferably in speech recognition software.
● Familiarity with SDLC fundamentals and Agile projects development methodologies.
● Be comfortable with startup culture and the ambiguity that comes with it. Take initiative and ownership of your work.
● Ability to work in a fast-paced environment with projects spanning across multiple clients and internal teams.
● Comfortable communicating directly with clients, acting as the client advocate in creating the best-in-class conversation experience.
● Great-to-have: experience working in health/pharma and knowledge of relevant regulatory requirements.