Senior Product Owner - Voice/IVR Channel

We are looking for a Senior Product Owner - Voice/IVR Channel, an exceptional individual to help define and drive quality-focused, innovative features and enhancements to our Voice and IVR offerings.

●  Bachelor’s Degree in Computer Science, Engineering, Human-Computer Interaction, or a related discipline.

●  Required: Previous experience in deploying Voice Assistants on AoG,  or Amazon Lex, or creating Call center voice bots via common IVR systems (Amazon Connect, Genesys PureCloud, Genesys PureConnect, Avaya, etc.)

●  4+ years of professional work experience as a Product Owner in the AI space, preferably in speech recognition software.

●  Familiarity with SDLC fundamentals and Agile projects development methodologies.

●  Be comfortable with startup culture and the ambiguity that comes with it. Take initiative and ownership of your work.

●  Ability to work in a fast-paced environment with projects spanning across multiple clients and internal teams.

●  Comfortable communicating directly with clients, acting as the client advocate in creating the best-in-class conversation experience.

●  Great-to-have: experience working in health/pharma and knowledge of relevant regulatory requirements.