Manager, Quality Assurance

Job Location

Virtual / Downtown Toronto (MaRS Phase 2)

Published By


Type of Job

Full Time

Published Date

About conversationHEALTH

We are a fast-growing conversational AI company that specialized in the development of chatbots for the Life Sciences industry. We are based out of MaRS in Toronto and our SaaS product and consulting services are helping healthcare focused companies re-imagine how they engage HCPs, patients and consumers. conversationHEALTH was built to increase engagement, education and support of healthcare stakeholders, especially those critical to successful health outcomes. Our customers are all top-tier pharmaceutical and biotech companies, and our work is both brand, medinfo, and enterprise-level in nature.
If you’re looking for a path to fast growth, an opportunity to truly lead, want to join an AI health-technology company that’s becoming a global industry benchmark, let’s talk!

About the opportunity

As our Manager, Quality Assurance you will play a foundational role in enhancing our QA Automation framework for our chatbots, voicebots, and other conversational AI applications.
You will also support fully integrating the QA automation framework with our Continuous Integration / Continuous Delivery (CI/CD) Release Management process, as well as expanding the scope of our current QA function to include Functional/Regression, performance, compatibility, accessibility, security, smoke, and other test suites.
If you are skilled with automation tools and frameworks such as Botium or Selenium in SaaS applications, this is a great opportunity for you to apply your knowledge, experience a new challenge, and build from scratch with a dynamic team on an industry-changing platform. If you are working towards the next level of your career, this is also an opportunity to lead and mentor additional team members as this team grows and builds out.

What you'll do:
Critically analyze testing needs and develop testing strategies and plans
Engage with the broader team in project planning, estimation, and review processes
Create, maintain and refactor automated scripts and CI/CD pipelines for the chosen test automation framework
Develop and execute test strategy, plan and suite for each phase and suite type
Be the go-to person for defect tracking and keeping the team on the same page of what needs to be fixed and when


  • A minimum of 7 years of production experience of QA Automation leadership experience in creation, maintenance and execution of automated test scripts with Botium or Selenium or equivalent QA frameworks on complex SaaS applications using Agile Scrum methodology integrated with CI / CD pipelines

  • Familiarity with Chat bot test automation frameworks such as  TestMyBot, Botium or equivalent

  • Familiarity with Devops automation and adding automated testing into the CI/CD pipeline

  • Solid understanding of QA methodologies and best practices

  • Production experience across the full range of QA test suites - Functional/Regression, performance, compatibility, accessibility, security, smoke, and other test suites

  • Knowledge and experience in the use of data query tools to aid in the development and execution of test cases

  • Experience working for startups or innovation-focused business units

  • Experience managing augmented and on / offshore teams

  • Experience managing 3rd party tools and services vendors

  • Excellent problem-solving and debugging skills

  • Exceptional written and verbal communication skills

  • Attention to detail and the ability to master new applications and technologies quickly

  • A Bachelor’s degree in Computer Science and Technology or equivalent;

  • Certification on the foundation level of Certified Software Testing Board (CSTB) of ISTQB or an equivalent industry recognized QA certification would be an asset;

  • An excellent team leader with a track record for on-time, on-budget delivery;

  • Experience with Google Cloud Computing services is an asset

  • Knowledge of Restful API design & Microservice architecture would be nice to have.

  • Previous exposure to AI & Machine Learning

  • Quick learner and ability to research and propose automated testing solutions testing NLU and voice

  • Work with tools such as:

  • QA Automation frameworks: Selenium or equivalent

  • Bot testing automation tools: Botium or equivalent

  • CI/CD pipeline tools: Jenkins or equivalent

  • Programming: JavaScript, jQuery, Vue.js, Node.js, HTML and CSS

  • Database: Firebase, BigQuery

  • Atlassian tools: Bitbucket/Stash, JIRA, Confluence, Bamboo

  • Automation: Terraform. Ansible, Jenkins

  • Conversational AI tools: RASA NLU, Dialogflow, Microsoft LUIS, Amazon Lex, Google Assistant


  • Opportunity to work in a ground-breaking industry with top-tier clients

  • You will be working alongside passionate and talented colleagues, where you’ll be challenged and given the opportunity to lead

  • Competitive compensation, along with excellent health and dental benefits, including a Health Spending Account

  • Our office is located in MaRS Discovery District - a beautiful heritage building bursting with innovation and creativity at Queens Park subway station

  • Additional week of vacation as we observe a holiday closure

If you are a great fit for this position and conversationHEALTH, please send a copy of your resume and cover letter to, or click the apply now below.

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MaRS Discovery District

661 University Ave., Suite 440
Toronto, ON, M5G 1M1