USER EXPERIENCE
Website
- Easy to build
- Difficult to navigate
- Hard to find information
- Not always searchable
VirtualRep
-
Intuitive experience
-
Detects intent signals
-
Capable of self-learning and adaptation
-
Understands complex, medically-nuanced language
-
Human-like dialogue
VirtualRep Is Not A Chatbot
Health care professionals trust us for good reason. VirtualRep has a 97% accuracy rate.
Medical NLP Engine
The technology foundation for automating conversations at scale.
-
Clinically-trained NLU and NLG
-
Intent Recognition
-
Supervised Machine Learning
-
Text, TTS and ASR Handling
-
PII and PHI Scrubber
Conversation Designer
The cornerstone of human-centered design and the conversational experience.
-
Low Code/No Code
-
Multi-Language Translation
-
UI-UX Configuration
-
Rapid Prototyping and Testing
-
Integration with Next Best Action
MLR Governance Engine
Assign business rules to every intent for a superior and compliant user experience.
-
Adverse event and product complaint configurations.
-
Escalation to call center, live chat or human.
-
Automate responses from approved sources and assign local regulatory requirements.
NLU Training Data
Structured conversational intelligence to assure the highest accuracy.
-
Disease-Product Master Taxonomy for 45 Therapeutic Areas
-
Over 1 Billion HCP and Patient Conversations and Intent Signals
-
Multi Language Semantic Reasoning
Performance Dashboard
Gauge real time conversational effectiveness, efficiency and outcomes.
-
Descriptive Analytics
-
Conversation Distribution
-
Content Utilization
-
Transcription
-
Satisfaction Scoring
We Don't Just Rely on Our Technology.
Conversational Experience Is Always Front and Center.
