Skip to the main content.
 

Let's Connect

For more information, an initial consult, a career opportunity or media request, get in touch with us.

 

VirtualRep Digitally Extends the Power of Conversation

 

REQUEST A DEMO
 

Enabling Greater Accessibility, Improved Responsiveness and Better Outcomes

contextual-push

 

 

VirtualRep Is Powered by Conversational AI

USER EXPERIENCE

user-exp

website

Website

 

  • Easy to build
  • Difficult to navigate
  • Hard to find information
  • Not always searchable

streamlinehq-live-chat-1

Click To Chat

 

  • Popular interface
  • "Ask” instead of "search"
  • Long wait times
  • Script-driven

Chatbot

Chatbot

 

  • Intuitive interface
  • Basic Q&A
  • Menu-button driven
  • Restrictive experience
streamline-icon-interface-geometric-triangle@140x140_BU

CH_conversation_ai_2-06

VirtualRep

  • Intuitive experience

  • Detects intent signals

  • Capable of self-learning and adaptation

  • Understands complex, medically-nuanced language

  • Human-like dialogue

 

VirtualRep Is Not A Chatbot

not-chatbot-1

Health care professionals trust us for good reason. VirtualRep has a 97% accuracy rate.

 

narratives-2

arrow

 

 

Medical NLP Engine 


The technology foundation for automating conversations at scale.

  • Clinically-trained NLU and NLG

  • Intent Recognition

  • Supervised Machine Learning

  • Text, TTS and ASR Handling

  • PII and PHI Scrubber

Life Science graphic
 

Conversation Designer 


The cornerstone of human-centered design and the conversational experience.

  • Low Code/No Code

  • Multi-Language Translation

  • UI-UX Configuration

  • Rapid Prototyping and Testing

  • Integration with Next Best Action

Medical graphic
 

MLR Governance Engine 


Assign business rules to every intent for a superior and compliant user experience.

  • Adverse event and product complaint configurations.

  • Escalation to call center, live chat or human.

  • Automate responses from approved sources and assign local regulatory requirements.

MLR Graphic
 

NLU Training Data


Structured conversational intelligence to assure the highest accuracy.

  • Disease-Product Master Taxonomy for 45 Therapeutic Areas

  • Over 1 Billion HCP and Patient Conversations and Intent Signals

  • Multi Language Semantic Reasoning

configuration graphic
 

Performance Dashboard


Gauge real time conversational effectiveness, efficiency and outcomes.

  • Descriptive Analytics

  • Conversation Distribution

  • Content Utilization

  • Transcription

  • Satisfaction Scoring

data graphic

We Don't Just Rely on Our Technology. 
Conversational Experience Is Always Front and Center.

front
 

Do You Want to Learn More?

Discover how conversationHEALTH enables the world’s leading healthcare and life sciences companies to create personalized virtual experiences that exceed the expectations of healthcare providers. Our VirtualRep platform utilizes medically-trained natural language processing, contextual artificial intelligence and supervised machine learning to generate near-human interactions with prescribers at their moment of need. Purpose-built by industry for industry, VirtualRep augments scientific communications, medical affairs and commercial teams to enable more effective disease interception, intervention and health outcomes. As the partner of choice for 190 global brands to power over 1 billion on-demand conversations, we’re transforming the way the pharmaceutical industry engages with physicians. Find out why. Find out now.

Let's Connect
 

Welcome to The Conversation

Pull vs. Push: Delivering Exceptional CX in a Digital-First Engagement Model

conversationHEALTH spoke at the NEXT Pharma Summit on the importance of digital customer experience...

Real Chemistry Acquires conversationHEALTH

Company is transforming the way the health care and life sciences industry engages with...

MORE POSTS