Privacy Policy

Last updated:May 1, 2020

At conversationHEALTH™ we take the privacy of our users very seriously. This Privacy Policy describes our policies on the collection, use, and disclosure of information that applies to your access and use of the websites, software applications, and other online services (collectively, the "Services") that are owned, operated, and maintained, directly or indirectly, by conversationHEALTH.


The terms “we”, “us”, “our” and “Company” refer to conversationHEALTH. When you use the Services, you consent to our collection, use, and disclosure of information about you, including information that may be considered personal information, as described in this Privacy Policy. We may change this Privacy Policy from time to time in our sole discretion, so please be sure to check back periodically. You can tell if this Privacy Policy has changed by checking the last updated date that appears at the beginning of this Privacy Policy. You should not continue using the Services if you do not agree with the version of this Privacy Policy in effect at that time. By continuing to use the Services, you agree and accept the version of this Privacy Policy in effect at that time.


This privacy notice applies solely to information collected by the Services. It will notify you of the following:


  1. What personal information is collected from you through the Services, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect against the misuse of your information.

  4. How you can correct any inaccuracies in your information.


What is Personal Information?

Personal information is information that identifies you as an individual.  It includes information such as your name and email address. The information we may collect or obtain (depending on the circumstances) includes but may not be limited to:

  • Information You Provide Us: We collect information you provide to us, including your name and email address.

  • Identifying Information: We collect certain personal information from you when you sign up to our services and/or engage in transactions via our Services, that can be used to identify you, such as your social media handle.


Information Collection and Use


We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We do not use cookies to track your data.


We use the information we collect from you to respond to your requests, communicate with you, and customize your use of our Website. We will not share your information with any third party outside of our organization without your knowledge and consent, other than as necessary to fulfill your request.


To the extent permitted by applicable law, we may use, process, transfer, and store any data about individuals and customers or partners in an anonymous (or pseudonymous) and aggregated manner.


We may combine personal information with other information, collected online and offline, including information from third party sources.

We may also use information in other ways with consent or as permitted by applicable law. By using the Website, you agree that we are hereby licensed to collect, use, share, and store anonymized (or pseudonymized) aggregated data collected through the Website for benchmarking, analytics,  metrics, research, reporting, machine learning, and other business purposes.


Unless you ask us not to, we may contact you via email to specifically answer your requests or notify you of changes to this Privacy Policy.


When Do We Share Your Personal Information


There are some circumstances where we may share some personal information about our users with a third party.  For example:

  • we reserve the right to disclose personal information if required to do so by law or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or to protect the rights, property or safety of conversationHEALTH, its customers, service providers, or the public.

  • we may share personal information with our business partners or agents acting on our behalf.

  • your personal information may be disclosed to a company or individual employed by us to perform functions on our behalf such as data processing or document retention.Any such disclosure of your personal information is made on a strictly confidential basis, and the information is to be used only for the purpose for which it was shared. We ensure that the company or individual adheres to this Privacy Policy; or

  • we may share, disclose or transfer personal information to a buyer, investor, new affiliate, or other successor in the event conversationHEALTH undergoes a business transition, such as a merger, acquisition, consolidation, reorganization, divestiture, liquidation or dissolution (including bankruptcy), or a sale or other transfer of all or a portion of any assets of conversationHEALTH or during steps in contemplation of such activities (e.g., negotiations and due diligence).

  • subject to applicable regulations, we may disclose your personal information to a government agency, court, or law enforcement personnel.


It is our policy NOT to sell our customer or member database to any third party.


Your Access to and Control Over Information


You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our Website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Request that we delete any data we have about you.

  • Express any concern you have about our use of your data.



conversationHEALTH takes the security of your Information seriously. We store your Information in electronic format, using computer systems with restricted access and housed in facilities using physical security measures. More generally, we have in place appropriate physical, technological, and organizational safeguards to protect Information against loss, theft, and unauthorized access, use and disclosure. conversationHEALTH personnel are obligated to protect Information by adhering to our policies, practices and applicable laws. Please note, however, we cannot fully eliminate security risks associated with the storage and transmission of personal


Choices and Opt-out


To the extent required by applicable law, or in our discretion otherwise, you can limit certain uses of Personal Information. Where consent is the basis of processing, you may at any time withdraw the consent you provided for the processing of your personal information for the purposes set forth in this Privacy Policy by contacting us as set forth below, provided that we are not required by applicable law or professional standards to retain such information.


If you would like to stop receiving newsletters or other marketing or promotional messages, notifications, or updates, you may do so by following the unsubscribe instructions that appear in these e-mail communications, by contacting us at to opt-out of direct marketing. Please be advised that you may not be able to opt-out of receiving certain service or transactional messages from us, including legal notices.


Cookies and Similar Technologies

The Services, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. We use these technologies to better understand User behaviour, analyze trends, administer, personalize and improve the experience of using the Services. You have the ability to accept or decline our use of cookies. You can refuse cookies by turning them off or blocking them in your Internet browser. If you decide to turn off or block cookies, the Services might not function correctly. At times, we may use third parties such as ad exchanges and data companies to serve our advertisements on the Services. These companies may also use cookies and other technologies to report certain information about your visits to the Services and other websites (such as web pages you visit from and your response to ads on the Services) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant and tailored to you, both on and off our Services. By using the Services and not turning off cookies, you are consenting to their use for the purposes described in this Policy. To learn more about advertising on electronic sites and opting-out of receiving ads, you can visit the Digital Advertising Alliance website at or the Digital Advertising Alliance of Canada website at


International Data Transfers

The Services may be provided using resources and servers located in various locations, including the United States. Therefore, personal information about you may be transferred, processed, and stored outside the country where Services are used.




If you have any requests, questions or comments about your personal information or this Privacy Policy, you may contact us in one of the following ways:

By email:

By mail:            Privacy Officer

                                    conversationHEALTH, MaRS Centre, West Tower

661 University Ave., Suite 440

Toronto, ON  M5G 1M1


This Privacy Policy may be changed from time to time without notice. 

Copyright © 2021 conversationHEALTH. All rights reserved.
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MaRS Discovery District

661 University Ave., Suite 440
Toronto, ON, M5G 1M1