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Augment Personal Promotion Efforts and Drive rX Lift with RepConnect


Drive Reach, Conversion and Lift with RepConnect

As the partner of choice for 200 global brands to power over 1 billion conversations with 97% accuracy, we’re transforming the way the healthcare and life sciences industry engages with physicians.



On Demand Services at the Moment of Need

Create personalized near human interactions with prescribers via medically trained natural language processing, contextual artificial intelligence and supervised machine learning.


  • Disease interception and diagnostic information

  • On/off-label indications and use recommendations

  • Dosage and efficacy

  • Safety and side effects

  • Toxicology and interactions

  • Clinical studies and pharmacology

  • Monitoring and laboratory tests

  • Adverse event reporting

  • E-detailing

  • Field rep request

  • MSL request

  • Sample request


Access to Health Care Providers Is Rapidly Declining


of HCPs refuse to engage field rep visits at their practices


average time a field rep is afforded by an HCP for an in-person visit

2,800 year

average number of field rep touches experience by an HCP


RepConnect Is The Standard for Augmenting Commercial Teams


Understands complex, nuanced medical language





Leverages a “policy engine” to know when to escalate to a human representative





Recognizes and differentiates between on and off-label queries



Relevantly clarifies queries and understands user intent





Engages in relevant, dynamic conversation and extends session with “next best action” as appropriate




Provides contextual response, self-services and resources on demand



RepConnect At A Glance

Offers physicians dynamic, human-like interactions that are 100% compliant when a live resource is not available or required, and provides digital-first, on demand push/pull conversations covering product, condition and diagnostics, as well as self-services including remote detailing, adverse events reporting, and escalation to a human sales representative or medical science liaison.

customer-relationship-management-mart-graph-upIncrease reach, frequency and engagement

of high value “see and no see” HCPs and/or expand reach beyond current NPI universe to drive growth

scale-3dDeliver exceptional customer experiences,

scale conversations, improve satisfaction levels and build meaningful relationships

amazon-inspectorCover unsupported brands

where sales teams don’t exist due to budget constraints or reallocations

gauge-dashboardScale field sales support

with speed and cost efficiently

customer-relationship-management-lead-distributionFree human resources for value creation

to focus on more complex inquiries and reduce operational costs

amazon-sns-filtered-notificationEnsure compliance

with only validated HCPs

phone 2


Just A Few of Our Clients



What Our Clients Are Sharing


What Our Clients Are Saying

With conversationHEALTH, you’re having a conversation that is very specific, and you’re also getting a lot of insights back. You can’t neglect the always-on aspect – it’s important to fulfill a conversation all the time.
Phillipe Kirby
Digital Capabilities & Analytics Lead
conversationHEALTH is really enabling that empathetic and personal voice to reach certain customers, whether it be patients or providers.
John Baylor
VP Innovation and Strategy
A lot of our customers expect online engagement to be conversational. Instead of stopping an engagement abruptly, why don't we make it conversational so we can help them navigate our content and answer any follow-up questions they have? Making the transition between medical education and information content seamless was also one of the biggest drivers for us choosing conversationHEALTH.
Tommy Kok Annefeldt
Associate Director Third Party Digital Media and Innovation
MM&M: Using Conversational AI to Transform HCP and Patient Engagement Today


john-baylorJohn Baylor
Innovation and Strategy at Astellas Pharma US


ben-massinghamBen Massingham
VP Head of Transformation and Innovation at Novartis Canada

MM&M: Self-service Capabilities to Drive Commercial and Scientific Engagement and Support Prescribing Behavior


M-BridenbakerMichelle Bridenbaker
Global Medical Information & Medical Operations Expert


S-GweeShwen Gwee
VP and Head of Global Digital Strategy at BMS

NEXT Pharma Summit: Conversational AI – Powering the Next Horizon of Pharma Customer Engagement


wagdy_youssefWagdy Youssef
Senior Director US Medical Communication, Medical Information, Publication & Digital Transformation, Bayer


conversationHEALTH Creates Value by


Increasing HCP Reach and Engagement

to establish your brand as the treatment of choice via on-demand access to medical information, programs and self-service tools through a differentiated experience


Improving Patient Outcomes

through medical education and scientific communications on disease interception, diagnostic practices, treatment protocols and off-label use


Driving Adoption and rX Lift

by optimizing personal and virtual promotional cadences with both analog and digital-first HCPs to drive message uptake, relationship development and Rx behavior


Do You Want to Learn More?

Discover how conversationHEALTH enables the world’s leading healthcare and life sciences companies to create AI-driven virtual experiences that exceed customer expectations. Purpose-built by industry for industry, the conversationHEALTH platform can be deployed for scientific communications, medical affairs, commercial operations and patient support to enable greater accessibility, improved responsiveness and better outcomes. We’re the partner of choice for 170 global brands to power 1 billion conversations that are transforming the way the pharmaceutical industry engages with physicians, patients, and consumers. Find out how. Find out now.

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