Augment Personal Promotion Efforts and Drive rX Lift with RepConnect

Drive Reach, Conversion and Lift with RepConnect

As the partner of choice for 200 global brands to power over 1 billion conversations with 97% accuracy, we’re transforming the way the healthcare and life sciences industry engages with physicians.

drive

Disease interception and diagnostic information
On/off-label indications and use recommendations
Dosage and efficacy
Safety and side effects
Toxicology and interactions
Clinical studies and pharmacology
Monitoring and laboratory tests
Adverse event reporting
E-detailing
Field rep request
MSL request
Sample request

54%

of HCPs refuse to engage field rep visits at their practices

64sec

average time a field rep is afforded by an HCP for an in-person visit

2,800 year

average number of field rep touches experience by an HCP

Understands complex, nuanced medical language

Leverages a “policy engine” to know when to escalate to a human representative

Recognizes and differentiates between on and off-label queries

phone-mock2

Relevantly clarifies queries and understands user intent

Engages in relevant, dynamic conversation and extends session with “next best action” as appropriate

Provides contextual response, self-services and resources on demand

RepConnect At A Glance

Offers physicians dynamic, human-like interactions that are 100% compliant when a live resource is not available or required, and provides digital-first, on demand push/pull conversations covering product, condition and diagnostics, as well as self-services including remote detailing, adverse events reporting, and escalation to a human sales representative or medical science liaison.

Benefits:

Increase reach, frequency and engagement

of high value “see and no see” HCPs and/or expand reach beyond current NPI universe to drive growth

Deliver exceptional customer experiences,

scale conversations, improve satisfaction levels and build meaningful relationships

Cover unsupported brands

where sales teams don’t exist due to budget constraints or reallocations

Scale field sales support

with speed and cost efficiently

Free human resources for value creation

to focus on more complex inquiries and reduce operational costs

Ensure compliance

with only validated HCPs

phone 2

With conversationHEALTH, you’re having a conversation that is very specific, and you’re also getting a lot of insights back. You can’t neglect the always-on aspect – it’s important to fulfill a conversation all the time.

Phillipe Kirby

Digital Capabilities & Analytics Lead

conversationHEALTH is really enabling that empathetic and personal voice to reach certain customers, whether it be patients or providers.

John Baylor

VP Innovation and Strategy

A lot of our customers expect online engagement to be conversational. Instead of stopping an engagement abruptly, why don't we make it conversational so we can help them navigate our content and answer any follow-up questions they have? Making the transition between medical education and information content seamless was also one of the biggest drivers for us choosing conversationHEALTH.

Tommy Kok Annefeldt

Associate Director Third Party Digital Media and Innovation

MM&M: Using Conversational AI to Transform HCP and Patient Engagement Today

john-baylor John Baylor
Innovation and Strategy at Astellas Pharma US

ben-massingham Ben Massingham
VP Head of Transformation and Innovation at Novartis Canada

MM&M: Self-service Capabilities to Drive Commercial and Scientific Engagement and Support Prescribing Behavior

M-Bridenbaker Michelle Bridenbaker
Global Medical Information & Medical Operations Expert

S-Gwee Shwen Gwee
VP and Head of Global Digital Strategy at BMS

NEXT Pharma Summit: Conversational AI – Powering the Next Horizon of Pharma Customer Engagement

wagdy_youssef Wagdy Youssef
Senior Director US Medical Communication, Medical Information, Publication & Digital Transformation, Bayer

increasing

Increasing HCP Reach and Engagement

to establish your brand as the treatment of choice via on-demand access to medical information, programs and self-service tools through a differentiated experience

outcome-01

Improving Patient Outcomes

through medical education and scientific communications on disease interception, diagnostic practices, treatment protocols and off-label use

DrivingRX

Driving Adoption and rX Lift

by optimizing personal and virtual promotional cadences with both analog and digital-first HCPs to drive message uptake, relationship development and Rx behavior

Do You Want to Learn More?

Discover how conversationHEALTH enables the world’s leading healthcare and life sciences companies to create AI-driven virtual experiences that exceed customer expectations. Purpose-built by industry for industry, the conversationHEALTH platform can be deployed for scientific communications, medical affairs, commercial operations and patient support to enable greater accessibility, improved responsiveness and better outcomes. We’re the partner of choice for 170 global brands to power 1 billion conversations that are transforming the way the pharmaceutical industry engages with physicians, patients, and consumers. Find out how. Find out now.

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