Global Enterprise SaaS Platform Built for the Life Sciences Industry

Every component of the conversationHEALTH SaaS platform is built and configurable for global Life Sciences companies, from Clinical Trials to Medical Affairs to Commercial applications, from local to global support,  tech stack integration and validation.
                                                                                                                                                  
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Conversational AI
Engine for Life Sciences

Understand your Patients and HCPs important disease and product questions

  • Leverage 75M+ health data points across our platform
  • Provide approved responses to complex patient & HCP questions 
  • Understand medical nuance through clinically trained NLU: intents, entities, utterances and taxonomies
  • Scale across brands, channels, and countries

Medical
Conversation Builder

Conversationalize your brand

  • Design conversational micro-journeys for your HCPs, patients, and consumers
  • Build, update and approve responses from PI, SRDs, FAQs and more
  • Streamline content updates and approvals 
  • Enable locally and scale globally in multiple languages 

UI/UX 
Configuration Module

Configure conversational agents to align with your company experience or brand guidelines

  • Leverage library of UX features
  • Design & rapid prototyping
  • API management
  • Test & deploy

MLR 
Policy Engine

Assign business rules to every intent for compliance and user experience

  • Adverse Event & Product Complaint Configuration
  • Escalation to call centre, live chat, sales rep or Medical Science Liaison 
  • Automate responses from approved sources
  • Assign local regulatory requirements

Data Analytics & Insights Integrations

See your customers unsolicited questions

  • Real-time analytics dashboard
  • Transcript retention and transfer
  • Compliance monitoring and alert
  • Case management & integration

Pre-built integrations for your Life Sciences technical stack

Our platform integrates with all major software providers in the Life Sciences industry for case management, compliance, content efficiencies, human-escalation, and more.