Conversational AI
Engine for Life Sciences
Understand your Patients and HCPs important disease and product questions
- Leverage 75M+ health data points across our platform
- Provide approved responses to complex patient & HCP questions
- Understand medical nuance through clinically trained NLU: intents, entities, utterances and taxonomies
- Scale across brands, channels, and countries
Conversationalize your brand
- Design conversational micro-journeys for your HCPs, patients, and consumers
- Build, update and approve responses from PI, SRDs, FAQs and more
- Streamline content updates and approvals
- Enable locally and scale globally in multiple languages
Configure conversational agents to align with your company experience or brand guidelines
- Leverage library of UX features
- Design & rapid prototyping
- API management
- Test & deploy
Assign business rules to every intent for compliance and user experience
- Adverse Event & Product Complaint Configuration
- Escalation to call centre, live chat, sales rep or Medical Science Liaison
- Automate responses from approved sources
- Assign local regulatory requirements
See your customers unsolicited questions
- Real-time analytics dashboard
- Transcript retention and transfer
- Compliance monitoring and alert
- Case management & integration
Pre-built integrations for your Life Sciences technical stack
Our platform integrates with all major software providers in the Life Sciences industry for case management, compliance, content efficiencies, human-escalation, and more.