Professional Services
Whatever your needs, our professional services team is here to deliver your vision. We will guide you step by step - from ideation to launch - helping you create powerful, engaging, and robust conversational solutions on-time and on-budget.
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Our Services
Whether you’re looking for full service implementation, or help with a specific phase, we’ve got you covered. No matter the level of service you need, our team of experts are here to make sure your conversational agent is built for both today’s needs and tomorrow’s challenges.
Bringing Your Solutions to Life
Discovery & Alignment
Behind every conversational solution is a dynamic and well-executed strategy. During this phase, we help you discover how a conversational agent can help your customers succeed, while ensuring it complements, supports, and enhances your existing solutions and services.
Conversation Development
Conversations are the driving force behind each of our scalable, robust AI agents. During conversation development, we break down your customer’s unique needs and build up conversations that resonate with your customers. If you’re interested in creating your own conversations, we’ll show you how to leverage our powerful platform and taxonomy to design conversations that matter to your customers and their success.
Integration & Configuration
This is when we bring your conversations to life. With our implementation and deployment service, we can help you apply complementing conversation UX functionalities, complete third party integrations and successfully launch your conversational solution. Whether it’s mobile, web, or banner ads, we ensure each touch point seamlessly connects to one another, creating an integrated, omni-channel experience.
Learnings & Updates
Robust, dynamic conversational agents have an intuitive interface that self-learn and continually adapt to become more complex with human-like dialogue. We continuously evolve upon existing solutions through HCP-supervised machine learning, audits and updates.
Full Service Implementation
and Consulting Services
Full Service Implementation
We’ll build your conversational solution from the ground up. From discovery and strategy, to monitoring and optimization, receive our full support and unparallelled guidance.
Consulting
Looking for a help taking your current solution to the next level? You’re at the right place. From proof-of-concept validation to conversation creation training, we can help.
Our Teams
Led by the right expertise, you can build and launch your own robust, powerful conversational agent in record time. With our professional services team, you’ll have access to industry leading experts, right at your fingertips. Whether you’re building a conversational agent for clinical trials, medical affairs or commercial lines of business, we can help you build better, faster.
Project
Management
& Client Success
Our Project Management and Client Success teams are experts in delivering what you want, faster. They’re here to support you throughout the entire process, helping you ideate, plan, and implement successful solutions, on time and and within budget.
Experience
Design
Whether it’s designing engaging user experiences, sleek images, or creating branded user interfaces, our design team is here to make your solution shine.
Conversation
Development
Conversations are written by our team of physicians, pharmacists, PhDs and medical writers - working together with you to create conversations that meet regulatory compliance, resonant with your customers, and deliver on your key messages.
Medical Taxonomy
& NLU
Our NLU and Taxonomy specialists work tirelessly to train our ever-evolving NLU engine to recognize, predict, and serve up the right responses to your customer’s questions.
Technical Development & Quality Assurance
From building new platform functionalities to comprehensive testing, the Technical Development and Quality Assurance team engineers exceptional, scalable solutions for you.